Terms & Conditions

Sol Society

Last updated: 9th March 2026

Welcome to Sol Society. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or purchasing from this website, you agree to the following terms.

1. Overview

This website is operated by Sol Society. Throughout the site, the terms “we”, “us”, and “our” refer to Sol Society. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms and Conditions.

If you do not agree to these terms, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your state or territory of residence, or you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

3. Product Information

We make every effort to display product colours, textures and details as accurately as possible. However, we cannot guarantee that your screen will display colours exactly.

Many Sol Society items are limited edition, handmade or artisan pieces, meaning slight variations may occur. These variations are part of the nature and uniqueness of the product.

4. Pricing & Payments

All prices are listed in AUD (Australian Dollars) unless otherwise stated.

We reserve the right to modify prices at any time without notice.

Payment must be received in full before orders are processed and shipped.

5. Orders

We reserve the right to refuse or cancel any order if fraud or unauthorised activity is suspected.

If we need to cancel or modify your order, we will attempt to notify you via the email or phone number provided at checkout.

6. Shipping

Orders are processed within [insert timeframe e.g. 2–5 business days] unless otherwise stated.

Shipping timeframes may vary depending on location and courier services. Sol Society is not responsible for delays caused by postal services or customs processing.

Customers are responsible for any customs duties or import taxes applied to international orders.

7. Returns & Exchanges

Due to the limited and handcrafted nature of many Sol Society pieces, we generally do not offer refunds for change of mind.

We will offer an exchange or store credit if:

The item is faulty
The item arrives damaged
The wrong item was sent

Requests must be made within 7 days of receiving your order.

Items must be returned unused, unwashed and in original condition.

8. Intellectual Property

All content on this website, including images, text, graphics, logos and designs, is the property of Sol Society and may not be reproduced or used without permission.