Privacy Policy

Sol Society

Last updated: [Insert Date]

This Privacy Policy describes how Sol Society (“we”, “our”, or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

Additionally, as you browse the site, we collect information about:

The individual pages or products you view
Websites or search terms that referred you to the site
Information about how you interact with the site

We refer to this automatically collected information as Device Information.

We collect Device Information using technologies such as:

Cookies – small data files stored on your device
Log files – track actions occurring on the site
Web beacons, tags, and pixels – electronic files used to record browsing behaviour

When you make or attempt to make a purchase through the site, we collect certain information including:

Name
Billing address
Shipping address
Payment information
Email address
Phone number

We refer to this as Order Information.

When we talk about Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information we collect to:

Process and fulfil orders
Arrange shipping and provide order confirmations
Communicate with you
Screen orders for potential risk or fraud
Provide you with information or marketing relating to our products (when you opt in)

We use Device Information to:

Improve and optimise our website
Analyse browsing behaviour and marketing performance
Detect potential fraud or security risks

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business.

For example:

Shopify – our e-commerce platform used to power our online store
Payment providers – to process transactions securely
Shipping providers – to deliver your orders
Analytics services – such as Google Analytics to understand website traffic

These third parties only use your information to the extent necessary to perform these services.

We may also share information to comply with applicable laws, respond to legal requests, or protect our rights.

4. Marketing Communications

With your permission, we may send you emails about our store, new products, collections, or updates.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

5. Cookies

Our website uses cookies to improve your browsing experience and to understand how customers interact with our store.

You can choose to disable cookies through your browser settings, although this may affect how the website functions.

6. Data Retention

When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete this information.

7. Your Rights

If you are an Australian resident, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your data where appropriate

To exercise these rights, please contact us using the details below.

8. Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Payment information is encrypted using secure payment technologies.